Moving Hub Claims

📋 Claims and Resolution

At Moving Hub, we understand that moving is a major life event, and protecting your belongings is important to us. While we take every precaution to handle items safely and professionally, we also provide a clear claims process in the rare event that loss or damage occurs during transportation.

🤝 Our Commitment

Our team is committed to:

• Professional handling and transportation
• Clear communication throughout your move
• Fast and fair resolution of reported claims
• Compliance with interstate moving regulations and valuation coverage guidelines

📝 Reporting a Claim

If you believe an item was lost or damaged during your move, please notify us as soon as possible.

To begin the claims process, please provide:

• Your order or job number
• Full name and contact information
• Pickup and delivery addresses
• Description of the item(s)
• Photos of any visible damage
• Supporting documents or repair estimates (if available)

Claims may be submitted by email along with all supporting documentation for review by our Claims Department.

ℹ️ Important Information

• Damage should be noted at the time of delivery whenever possible.
• Claims should be submitted promptly after delivery.
• Compensation is based on the valuation coverage selected prior to transportation.
• Standard valuation coverage is limited to Released Value Protection unless additional coverage was purchased.
• Normal wear from transportation, items packed by the owner, mechanical/electronic malfunction, and pre-existing damage may not qualify for reimbursement.

🔍 Resolution Process

Once a claim is received:

• Our Claims Department will review all submitted documentation.
• Additional information may be requested if necessary.
• Repair, replacement, or compensation may be offered depending on the circumstances and valuation coverage selected.
• Resolution timelines may vary depending on claim complexity.

Our goal is always to resolve claims professionally, fairly, and efficiently.

📬 Check Claim Status

To check the status of an existing claim, please contact our Claims Department at:

Email: info@moving-hub.net

💬 Customer Support

We appreciate the opportunity to serve you and remain committed to providing reliable long-distance moving services with transparency and care.