Moving Hub (“we,” “us,” or “our”) is a direct carrier moving company headquartered in the United States. We own our trucks, employ our own professionally trained crews, and handle your move end-to-end with no middlemen or brokers. Our website address is https://moving-hub.net.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, request a quote, use our moving services, or communicate with our team. It applies to all interactions with Moving Hub, whether online, by phone, by email, or in person.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please do not use our website or services.

1. Information We Collect

1.1 Information You Provide Directly

When you request a quote, book a move, contact our team, or interact with our website, you may provide us with the following types of personal information:

• Full name
• Phone number (mobile and/or landline)
• Email address
• Current (origin) address and destination address
• Preferred moving date and scheduling details
• Inventory details (items to be moved, special handling requirements)
• Payment and billing information (processed securely through third-party payment processors)
• Any additional information you voluntarily provide in communications with our team

1.2 Information Collected Automatically

When you visit our website, certain information is collected automatically through cookies and similar tracking technologies:

• IP address and approximate geographic location
• Browser type and version
• Device type (desktop, mobile, tablet) and operating system
• Pages visited, time spent on pages, and navigation paths
• Referring URL (the website that directed you to our site)
• Date and time of your visit

1.3 Information from Third Parties

We may receive limited information from third-party sources, including advertising platforms (such as Google Ads or Meta), review platforms, and referral partners. This information is used solely to improve our marketing efforts and service delivery.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To provide, manage, and fulfill your moving services, including generating quotes, scheduling moves, coordinating logistics, and processing payments
• To communicate with you about your move, including confirmations, updates, follow-ups, and customer support
• To respond to your inquiries, requests, and feedback
• To improve our website, services, and customer experience through usage analysis and internal research
• To send you service-related communications necessary for the fulfillment of your move (such as booking confirmations and delivery notifications)
• To send you marketing communications where you have opted in or where permitted by law (you may opt out at any time)
• To comply with legal obligations, enforce our terms of service, and protect our rights, property, and safety
• To detect, prevent, and respond to fraud, security threats, or technical issues

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and to analyze website traffic. Cookies are small data files stored on your device when you visit a website.

3.1 Types of Cookies We Use

Essential Cookies: These are necessary for the website to function properly. They enable core features such as page navigation, form submissions, and access to secure areas. You cannot opt out of essential cookies.

Analytics Cookies: We use tools such as Google Analytics to understand how visitors interact with our website. These cookies collect information about pages visited, time on site, and user behavior in an aggregated and anonymized form.

Marketing and Advertising Cookies: These cookies may be set by our advertising partners (such as Google Ads and Meta Pixel) to build a profile of your interests and show you relevant ads on other websites. They track your browsing activity across websites.

Functionality Cookies: These cookies remember your preferences and choices (such as your region or language) to provide a more personalized experience.

3.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. However, blocking certain cookies may impact your experience on our website and limit the functionality available to you.

If you wish to opt out of Google Analytics tracking, you can install the Google Analytics Opt-Out Browser Add-On available at https://tools.google.com/dlpage/gaoptout.

4. How We Share Your Information

Moving Hub does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:

Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, email communication platforms, CRM systems, and website hosting providers. These providers are contractually obligated to protect your information and may only use it to perform services on our behalf.

Legal Requirements: We may disclose your information if required to do so by law, regulation, court order, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, the safety of others, or to investigate fraud.

Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

With Your Consent: We may share your information with third parties when you explicitly consent to such sharing.

5. Data Security

We take the security of your personal information seriously and implement reasonable administrative, technical, and physical safeguards to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption on our website to protect data transmitted between your browser and our servers
• Secure payment processing through PCI-compliant third-party providers (we do not store your full credit card number on our servers)
• Access controls that limit employee access to personal information based on job function and need
• Regular security reviews and updates to our systems and practices

Despite these measures, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

• Quote and service records: Retained for a minimum of 3 years after the completion of services, or as required by applicable law and FMCSA regulations
• Communication records: Retained for up to 2 years for customer support and quality assurance purposes
• Website usage data: Retained in aggregated and anonymized form for analytics purposes
• Marketing preferences: Retained until you withdraw consent or opt out

When personal information is no longer needed, we securely delete or anonymize it.

7. Your Rights and Choices

Depending on your state of residence, you may have certain rights regarding your personal information under applicable privacy laws (including but not limited to the California Consumer Privacy Act, Virginia Consumer Data Protection Act, Colorado Privacy Act, and other state privacy laws that became effective through 2026). These rights may include:

Right to Know and Access: You have the right to request information about the categories and specific pieces of personal information we have collected about you.

Right to Delete: You have the right to request that we delete the personal information we have collected about you, subject to certain legal exceptions.

Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.

Right to Opt Out of Sale or Sharing: Moving Hub does not sell your personal information. However, if you wish to opt out of certain data sharing for targeted advertising purposes, you may do so by contacting us.

Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

Right to Data Portability: Where applicable, you have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the information provided in Section 12 of this policy. We will respond to your request within the timeframe required by applicable law (typically 45 days). We may need to verify your identity before processing your request.

8. Marketing Communications and Opt-Out

If you have opted in to receive marketing emails or SMS messages from Moving Hub, you may opt out at any time by:

• Clicking the “Unsubscribe” link at the bottom of any marketing email
• Replying “STOP” to any marketing text message
• Contacting us directly at info@moving-hub.net or 980-279-5945

Please note that even if you opt out of marketing communications, we may still send you service-related communications necessary for the fulfillment of your move (such as booking confirmations, scheduling updates, and delivery notifications).

9. Third-Party Links and Services

Our website may contain links to third-party websites, services, or platforms (such as review sites, social media pages, or partner services). These third-party sites have their own privacy policies and practices, which we do not control and are not responsible for.

We encourage you to review the privacy policies of any third-party websites before providing them with your personal information.

10. Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information promptly. If you believe a child has provided us with personal information, please contact us immediately.

11. Embedded Content from Other Websites

Pages on our website may include embedded content from other websites (such as videos, maps, images, or articles). Embedded content from other websites behaves in the same way as if you had visited the other website directly.

These third-party websites may collect data about you, use cookies, embed additional tracking, and monitor your interaction with the embedded content, including tracking your interaction if you have an account and are logged into that website.

12. Do Not Track Signals

Some browsers offer a “Do Not Track” (DNT) feature that sends a signal to websites you visit indicating that you do not want to be tracked. There is currently no universally accepted standard for how companies should respond to DNT signals. At this time, our website does not respond to DNT signals, but we continue to monitor developments in this area and will update our practices accordingly.

13. State-Specific Privacy Disclosures

13.1 California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). These include the right to know what personal information is collected, disclosed, or sold; the right to request deletion; the right to opt out of the sale or sharing of personal information; and the right to limit the use of sensitive personal information. Moving Hub does not sell personal information as defined under CCPA. To submit a request, contact us at info@moving-hub.net or call 980-279-5945.

13.2 Virginia, Colorado, Connecticut, and Other State Residents

Residents of states with comprehensive privacy laws (including Virginia, Colorado, Connecticut, Indiana, Kentucky, Rhode Island, and others) may have rights to access, correct, delete, and obtain a copy of their personal data, as well as the right to opt out of targeted advertising and profiling. If you wish to exercise these rights or appeal a decision regarding your request, please contact us using the information in Section 14.

14. SMS/Text Messaging Communication (Moving Hub SMS Updates)

If you have any questions regarding privacy, please read our privacy policy: moving-hub.net/privacy-policy

Program Description: Moving Hub uses SMS to send customers important operational updates, moving quotes, appointment reminders, scheduling confirmations, and service notifications related to their move.

You can cancel the SMS service at any time. Simply text “STOP” to the short code. After you send the SMS message “STOP” to us, we will send you a confirmation message to verify that you have been unsubscribed. After this, you will no longer receive SMS messages from Moving Hub. If you wish to rejoin, sign up again as you did the first time and we will resume sending SMS messages to you.

If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can contact us directly at info@moving-hub.net or 980-279-5945

Carriers are not liable for delayed or undelivered messages.

As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive messages at a frequency that varies based on your requested services. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Moving Hub

Website: https://moving-hub.net

Email: info@moving-hub.net

Phone: 980-279-5945

We aim to respond to all privacy-related inquiries within 5 business days.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the “Last Updated” date at the top of this page and, where appropriate, provide additional notice (such as via email or a prominent notice on our website).

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Moving Hub · Direct Carrier · No Middlemen · Trusted Since 2015

moving-hub.net · info@moving-hub.net · 980-279-5945

Moving Hub is not a broker. We are a licensed moving carrier with our own professional crews and competitive, transparent pricing. When you book with Moving Hub, you are hiring a real moving company — not a middleman.

Cancellation & Rescheduling Policy

You may cancel your move penalty-free with a full deposit refund if you submit a written cancellation within three (3) business days of signing the Bill of Lading, in accordance with 49 CFR § 375.505(h).

After the three-day window, your deposit is non-refundable and the order may not be cancelled. Once Moving Hub has begun any physical moving service — including packing, loading, storage, or transportation — cancellation is no longer available.

Moving services will not begin until you have signed the Bill of Lading, which serves as the official contract for service as required under 49 CFR Section 375.505(a). Services cannot be cancelled after your property has been loaded onto the truck.

Pickup & Delivery Schedule

Two Delivery Options

Premium Guaranteed Service (P.G.S.): Pickup and delivery dates are guaranteed when you purchase this optional upgrade.

Standard Service: Your delivery window is up to thirty (30) business weekdays from the first date you indicate as available for delivery. This date is the start of your window — not a promised delivery date. Business days exclude weekends and holidays.

Per diem delay compensation: $30.00 per business weekday beyond the delivery window.

All estimated arrival times are subject to change due to traffic, weather, mechanical issues, or other unforeseen delays.

Important: Do not schedule your move pickup on, or close to, the date you must vacate your home. Avoid booking flights, starting new jobs, or planning events around your estimated dates. We recommend a thirty-day buffer between your pickup date and your required vacate date.

Packing Responsibilities

Unless your booking includes packing services, you are responsible for the following:

• All boxes and fragile items (glass, mirrors, marble, electronics) must be packed and sealed before pickup day.

• Mattresses, box springs, and futon pads must be protected in a mattress box or plastic cover for health and sanitary reasons.

• Personal effects in plastic bags will not be accepted onto the truck.

• Elaborate furniture requiring specialized disassembly or reassembly may need a third-party professional. Inform your coordinator in advance so this can be included in your service plan.

• Disconnecting and reconnecting appliances is not included unless specifically listed in your service agreement.

• Reassembly of items at delivery depends on tool and hardware availability and is not guaranteed.

Packing materials and labor are available at an additional charge and are only included if specifically listed in your service agreement.

Valuation & Liability Coverage

Basic Liability (Included at No Charge)

Moving Hub provides basic liability coverage at the rate of $0.60 per pound per article, as required by federal law under 49 CFR Section 375.701(a). If any item is lost, destroyed, or damaged while in our custody, our maximum liability is limited to the actual weight of that item multiplied by $0.60.

This coverage is considerably less than the average value of household goods. We strongly recommend purchasing third-party moving insurance for comprehensive protection.

Full Value Protection (Optional Upgrade)

Full Value Protection (FVP) coverage is available at an additional cost upon request. This option must be selected before your move begins — it cannot be purchased once services have started. Both basic and full value coverage apply only to items packed or unpacked by Moving Hub. Valuation is not insurance.

Limitations of Liability

For items packed by the owner (PBO), as well as pressed wood/particle board furniture and fragile or brittle items such as glass, china, and ornaments, liability is limited to the basic rate of $0.60 per pound per article regardless of your chosen coverage level.

Moving Hub is not liable for damage to real property not being transported, including but not limited to: walls, floors, ceilings, stairs, banisters, carpets, plumbing, sprinklers, doorways, driveways, walkways, landscaping, or any part of the interior or exterior of a building.

Prohibited items: Moving Hub does not accept and bears no liability for firearms, jewelry, cash, bank notes, financial instruments, hazardous materials, or liquids.

Truck Space & Inventory Accuracy

Moving Hub reserves truck space based solely on the items and cubic footage listed in your service agreement. Your booking covers only the specific items listed — not your entire home.

If you add items on moving day that were not included in your original booking, space may not be available. You will only be charged for items actually picked up and transported. Items left behind due to lack of space will not be charged.

Moving Hub will make a reasonable effort to arrange a second pickup for any remaining items but is not obligated to do so. The best way to avoid space issues or unexpected charges is to provide your coordinator with a complete and accurate inventory of everything you plan to move.

Claims Process

In the unlikely event that items are damaged, missing, or you believe you were overcharged, Moving Hub must be given the first right to investigate and respond in writing before any other action is taken.

Filing deadline: All claims must be submitted in writing within nine (9) months of delivery.

Requirements: Claims must include proof of ownership, value, and weight for each item. All damages and missing items must be noted on the inventory logs at the time of delivery.

Payment prerequisite: All outstanding balances owed to Moving Hub must be paid in full before any claim can be processed.

Moving Hub reserves the right to inspect and repair any item for which damage is alleged.

Parking & Building Requirements

Parking

You are responsible for confirming parking availability and restrictions with your building management or local authorities at both your origin and destination addresses. If our truck cannot park within a reasonable distance due to physical limitations or parking regulations, Long Carry or Shuttle Service fees will apply.

Certificate of Insurance

Some buildings require a Certificate of Insurance from the moving company. Check with your building management at both locations and notify your Moving Hub coordinator in advance. A fee may apply depending on building requirements.

Utilities & Appliances

All utilities and appliances must be turned off and disconnected from electric, gas, and water connections before moving day. Moving Hub does not disconnect or reconnect utilities or appliances.

Furniture Transportation

All furniture drawers must be emptied before the day of your move. Furniture with full drawers will not be transported due to the high risk of damage to the furniture and to your property.

Unless you have purchased the Exclusive Use of Vehicle option, your shipment may be consolidated with other shipments during transit. Property may be temporarily stored or transferred between vehicles as part of standard logistics. Moving Hub may also utilize rental vehicles during peak moving season to supplement our fleet.

Dispute Resolution

If a dispute arises, arbitration is available as a voluntary alternative to litigation, in accordance with 49 CFR Section 375.211. Arbitration allows both parties to present their case to a neutral third-party arbitrator.

Key arbitration details:

• Proceedings are conducted via written submission and, at the arbitrator’s discretion, by phone.

• Each party pays 50% of arbitrator costs and 100% of their own expenses, including attorney fees.

• Filing fee: $250 per party, plus a $50 administration fee.

• If arbitration is chosen, the decision may be binding and generally cannot be appealed.

• All decisions are based exclusively on governing U.S. federal law.

If litigation becomes necessary, any lawsuit must be brought in circuit or county court in Mecklenburg County, North Carolina. Both parties consent to jurisdiction in North Carolina.

Important Legal Notices

Federal Consumer Disclosures

In accordance with 49 CFR § 375.213(f), Moving Hub provides all customers with links to the FMCSA publications “Ready to Move? — Tips for a Successful Interstate Move” and “Your Rights and Responsibilities When You Move” via email prior to service.

By booking services with Moving Hub and placing a deposit, you confirm that you have read, understood, and agreed to these Terms & Conditions.

Questions? Contact your Moving Hub coordinator or visit moving-hub.net

This Cookie Policy explains what cookies and similar tracking technologies are, how Moving Hub uses them on moving-hub.net, what types of cookies we use and why, and how you can control or manage your cookie preferences. This policy should be read alongside our Privacy Policy, which provides additional detail on how we handle your personal data.

What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used across the internet to make websites function properly, improve user experience, and provide reporting information to website owners. Cookies set by the website you are visiting are called first-party cookies. Cookies set by parties other than the website owner are called third-party cookies. Third-party cookies enable features or functionality provided by external services such as analytics, advertising, and interactive content.

Why Moving Hub Uses Cookies

We use cookies for several essential and functional purposes: to ensure our website operates correctly and securely, to remember your preferences and settings when you return to our site, to understand how visitors navigate and interact with our pages so we can improve our website, to measure the effectiveness of our marketing campaigns and advertising, and to provide you with relevant information about our moving services based on your browsing behavior. We do not use cookies to collect sensitive personal information such as your name, address, or payment details.

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for the basic functionality of moving-hub.net. They enable core features such as page navigation, access to secure areas, and quote form submissions. Without these cookies, the website cannot function properly. These cookies do not collect any personally identifiable information and are always active. You cannot opt out of strictly necessary cookies as they are required for the website to operate.

Performance and Analytics Cookies

These cookies collect anonymous, aggregated data about how visitors use our website, including which pages are visited most frequently, how long visitors spend on each page, and whether users encounter error messages. We use this information to improve the performance and usability of moving-hub.net. We use Google Analytics to gather this data.

Google Analytics uses its own cookies to track visitor interactions. The information generated is used to create reports about website usage. Google stores this information in accordance with its own privacy policy. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on.

Functionality Cookies

These cookies allow our website to remember choices you make such as your preferred contact method, previously viewed pages, or partially completed quote forms. They provide enhanced, personalized features and improve your browsing experience. If you disable functionality cookies, some features of the website may not work as intended.

Marketing and Advertising Cookies

These cookies are used to deliver advertisements that are relevant to your interests. They also help us measure the effectiveness of our advertising campaigns across platforms such as Google Ads and Meta (Facebook and Instagram). Marketing cookies track your browsing activity across websites and are typically placed by our advertising partners with our permission. The information collected is used to build a profile of your interests and show you relevant content on other websites. You can manage your preferences for marketing cookies through our cookie consent tool or by adjusting your browser settings.

Third-Party Cookies on Our Website

Moving Hub works with trusted third-party services that may place cookies on your device when you visit our website. These third parties include Google (Analytics and Ads) for website analytics and advertising performance measurement, Meta (Facebook and Instagram) for advertising campaign measurement and retargeting, and TrustPilot for displaying verified customer reviews. Each of these providers has its own cookie and privacy policy. We encourage you to review the privacy policies of these third parties to understand how they process your data.

How to Control and Manage Cookies

Cookie Consent Tool

When you first visit moving-hub.net, a cookie consent banner is displayed allowing you to accept or decline non-essential cookies. You can change your cookie preferences at any time by clicking the cookie settings link in the footer of our website.

Browser Settings

Most web browsers allow you to manage cookies through their settings. You can set your browser to block cookies, delete existing cookies, or notify you when a new cookie is being set. The process for managing cookies varies by browser. You can find instructions for major browsers at their respective support pages: Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Edge each have their own cookie management settings. Please note that blocking or deleting cookies may impact the functionality of our website and your ability to access certain features including our quote request forms.

Opt-Out of Targeted Advertising

You can opt out of targeted advertising cookies by visiting the Network Advertising Initiative opt-out page at optout.networkadvertising.org, the Digital Advertising Alliance opt-out page at optout.aboutads.info, or for European users, the European Interactive Digital Advertising Alliance page at youronlinechoices.eu.

Do Not Track Signals

Some browsers offer a Do Not Track (DNT) feature that sends a signal to websites requesting that your browsing activity not be tracked. At this time, there is no universal standard for how websites should respond to DNT signals. Moving Hub currently does not respond to DNT browser signals, but we respect your cookie preferences as set through our cookie consent tool.

Updates to This Cookie Policy

Moving Hub may update this Cookie Policy from time to time to reflect changes in the cookies we use, changes in applicable law, or improvements to our website. When we make material changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this page periodically to stay informed about how we use cookies.

Contact Us About Cookies

If you have any questions about our use of cookies or this Cookie Policy, please contact us:

Moving Hub

Hallandale, FL

Phone: 980-279-5945

Email: info@moving-hub.net

Hours: Monday – Saturday, 9 AM – 8 PM

Website: moving-hub.net